Refund Policy

This Refund Policy explains how refunds, store credit, and related refund decisions are handled by Combat Supply Co.

Return eligibility requirements, including item condition, packaging, hygiene exclusions, and exchange eligibility, are governed by our Returns & Exchanges Policy.

If there is a conflict between this Refund Policy and the Returns & Exchanges Policy, the Returns & Exchanges Policy controls on eligibility and inspection standards.

If your return is approved after inspection, you may choose one of the following:

Option A — 100% Refund (Original Payment Method): Refunded to the original payment method used for purchase.

Refund amount equals the item price paid, including any discounts applied at the time of purchase.

Original shipping charges are not refundable unless the return is due to our error or a confirmed defect.

Option B — 110% Combat Supply Credit: Receive 110% of the item price paid, excluding shipping, as Combat Supply Credit.

Credit is issued as a Square digital gift card or store credit.

Credit is not redeemable for cash except where required by law.

To keep the 110% credit option fair and sustainable, the following rules apply:

Limited to one (1) 110% credit return per customer every 12 months.

Excludes Final Sale / Clearance items and hygiene-restricted items.

Credit is issued only after the returned item is received and passes inspection.

Credit expires 12 months after issuance unless otherwise required by law.

We reserve the right to deny the 110% credit option in cases of abuse, repeated misuse, fraud, excessive return activity, account manipulation, or policy violations.

Once an eligible return is received:

Returns are typically inspected within 3 business days of arrival.

Refunds or approved store credit are typically issued within 1 business day after inspection approval.

Banks, card issuers, and payment providers may take additional time to post refunds.

If account verification, order verification, or fraud review is reasonably necessary, processing may take longer.

Customers are responsible for return shipping for change-of-mind, sizing preference, or misordered items.

If the return is due to our error or a confirmed defect, we will work with you to cover shipping where appropriate.

We strongly recommend using a trackable shipping service, because Combat Supply Co. is not responsible for returns lost in transit.

If a package is returned due to an incorrect, incomplete, outdated, or undeliverable address provided by the customer, shipping costs and other reasonable related charges may be deducted from the refund where permitted by law and applicable policy.

This includes situations where a customer uses a saved address, saved account information, or auto-filled checkout information that was not reviewed and was inaccurate at the time of purchase.

To protect customers and prevent fraud, we may require reasonable verification before issuing a refund, store credit, or other refund-related resolution.

This may include verifying the order number.

This may include verifying the customer account associated with the order, if applicable.

This may include verifying the payment method used.

This may include verifying the shipping name or address.

This may include photos or other return-related documentation.

If we cannot reasonably verify the return request or if we detect suspected fraud, misuse, or conflicting account/order information, we may delay, limit, or deny the refund to the extent permitted by law.

For hygiene, safety, and compliance reasons, refunds are not issued for:

Opened mouthguards.

Opened groin protectors / protective cups.

Opened compression or undergarment-style items.

Any item marked Final Sale / Clearance.

Any item showing visible wear, odor, stains, residue, washing, damage, or use.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please include your order number.

Please include photos of the item.

Please include photos of the packaging.

Please include a photo of the shipping label.

If the issue is confirmed, we will determine an appropriate resolution, which may include replacement, exchange, refund, or store credit, and we will cover shipping where appropriate.

If tracking shows "Delivered" but you did not receive the package, contact us within 48 hours of the marked delivery time.

Orders marked delivered by the carrier are generally considered fulfilled.

Refunds, replacements, reshipments, or credits are not guaranteed and may be limited or denied in cases of repeated claims.

Unverifiable reports may result in denial.

Incorrect address information may result in denial.

Suspected fraud or abuse may result in denial.

If a returned item fails inspection or otherwise does not meet eligibility requirements, we will notify you.

We may hold the item for 14 days while you provide a prepaid return label or instructions.

If we do not receive instructions or a label within 14 days, the item may be donated or disposed of.

A denied return does not entitle the customer to a refund, store credit, or exchange.

For refund questions or return-related support, contact:

Combat Supply Co.

Email: support@combatsupplyco.com

Typical response time: 24-48 business hours.