Help Center
Quick answers are helpful — but this page is built to get you unstuck. Pick a topic, follow the steps, and you should be good.
Orders & Tracking
Everything related to confirmations, tracking, and delivery issues.
- Check your confirmation email (also spam/promotions).
- If you have tracking, check the latest carrier scan.
- If your address needs updating, contact support as soon as possible.
- If tracking hasn’t updated in a while, contact us with your order #.
I didn’t receive an order confirmation. What should I do?
First, check spam/promotions and search your inbox for “Combat Supply Co”. If you still don’t see it, reach out with the email you used at checkout and your name.
Can I change my shipping address after ordering?
If the order hasn’t shipped yet, we may be able to update it. Send your order number and the new address as soon as possible.
My tracking says delivered, but I don’t have the package.
Check around the delivery location and with anyone who may have accepted it. If it still can’t be found, contact us with your order # and tracking number and we’ll help you with next steps.
Shipping & Delivery
Processing times, delivery estimates, delays, and international shipping.
- Check the latest tracking scan — carrier delays happen.
- If there are no updates for multiple days, contact us with your order # and tracking.
- If the carrier requests action (address verification), contact us right away.
How long does shipping take?
Shipping time depends on your location and carrier service. Most orders are processed within 1–2 business days, then delivered based on the carrier’s estimate.
If you’re on a tight timeline, contact us before ordering and we’ll tell you what’s realistic.
Do you ship internationally?
If international shipping is available at checkout for your address, you’ll see options there. If you don’t see your country listed, reach out and we’ll confirm availability.
What if my package is delayed?
Carrier delays can happen. If tracking hasn’t updated for several days, contact us with your order number and tracking link so we can help.
Returns & Exchanges
Eligibility, what we need, and how refunds/exchanges work.
- Make sure the item is unused and in original condition (tags/packaging if applicable).
- Have your order # and checkout email ready.
- Tell us whether you prefer a refund or exchange.
- If the item is damaged/defective, include photos.
What items are eligible for return?
Generally, unused items in original condition are eligible. If you’re unsure about a specific item, contact support with your order # and we’ll confirm.
How do exchanges work?
Tell us what you want to swap for (size/color/model). If the exchange item is available, we’ll walk you through next steps.
I received a damaged or defective item. What should I do?
Contact us with your order # and include photos of the item and packaging. We’ll make it right.
Product Help
Sizing, choosing gear for your training, and recommendations.
- Your sport (boxing, Muay Thai, MMA, BJJ).
- Your experience level (beginner/intermediate/advanced).
- Your goal (bag work, sparring, classes, competition).
- Any sizing info (weight, height, glove size you’ve used before).
Which gloves should I buy for bag work vs sparring?
Bag gloves are typically more compact and built for impact durability. Sparring gloves prioritize padding distribution for safer rounds. If you tell us your training split, we can recommend the right option.
How do I choose the right size?
Most gear is sized by weight class or fit preference. If you share your height/weight and what you’re buying (gloves, shin guards, headgear), we’ll point you to the right size.
Payments & Checkout
Accepted payment methods, checkout security, and troubleshooting.
- Try refreshing the page and checking out again.
- If using Apple Pay / wallet, confirm it’s enabled and try a different payment method.
- If you see an error, screenshot it and contact us.
What payment methods do you accept?
Major credit/debit cards and supported wallet options shown at checkout.
Is checkout secure?
Yes — checkout is encrypted and processed through secure payment providers. If you ever see anything suspicious, stop and contact us.
Still need help?
Head to our contact page and send a message — include your order # and checkout email for the fastest help.